Frequently Asked Questions

Contact Technical Services toll free @ 800-888-4458 for china products, 866-523-1161 for steel. Pictures, proof of purchase and installation date may be required.

Briggs provides only suggested retail prices as a guideline for wholesale and retail distributors. Keep in mind that prices may vary by model, color, region and distributor.

Briggs Plumbing Products, Inc. does not manufacture or sell seats. You can purchase seats from a distributor or a retailer in your area.

We do not sell direct to consumers. As a professional manufacturer we sell to distributors, plumbing contractors, retail outlets, etc.

Ultra Tuff is a composite material consisting of a porcelain enameled finish on heavy gauge formed steel with a polyurethane elastomer backing. It yields a solid feel and sound, longer heat retention, lower noise level and resists front and rear impact damage.

Extra care should be exercised during installation. Porcelain enamel is a glass surface and should be treated as such. Rough handling or dropped tools may cause damage. Abrasive and/or acidic cleaners will dull and/or scratch surface as well as void manufacturer warranty.

The most common leak is a drip from the end of the spout. This drip can usually be fixed by replacing your stem or cartridge, which turn on and off the water in the faucet. You need to determine whether it is the hot, cold or both sides causing the leak. You can then remove the stem or cartridge, which lies beneath the handle and locate a store near you that carries our replacement parts, or you can call our customer service to obtain information on replacing the stem/cartridge. For warranty information, please refer to your warranty cards sent with the faucet. If you have misplaced these please refer to our warranty section on this web-site.

The first step is to shut off the water supply to your faucet. The next step is to remove the index button on your handle, screw, and then the handle should come off. Note how the cartridge is in place, direction, etc. Then remove the cartridge and place the new cartridge the exact same way as the other one was positioned. Replace the handle components and turn the water on to test to make sure that everything is working properly. If you have any problems, please call our customer service at (888) 967-9951.

Yes. With every Sayco/Briggs faucet shipped out, we send installation instruction in the box. These instructions are easy to read and understand. If you misplace these installation instructions we have them available on this web-site for you. If you have any difficulty installing the faucet, please give our customer service a call at (888) 967-9951.

The most common installation mistake on a tub and shower unit is the installation of the body tee. Check the to make sure the word "TUB" embossed on the body tee is facing down towards the floor. If the word "TUB" is facing up toward the ceiling, you have installed it upside down. If this does not solve your problem, please call our customer service department at (888) 967-9951.

Yes. Contact our customer service department at (888) 967-9951 for details on how to order faucet replacement parts or inside toilet tank replacement parts. For toilet tanks, tank lids, bowls, seats, sinks, and tubs contact our customer service department at (800) 888-4458.

If you use replacement parts other than parts made by Sayco/Briggs in our products, we can not guarantee that they will work properly and last as long as they were intended to. To insure that the parts will work properly and last, we suggest that you use only our genuine parts.

It is not recommended. Hooking a portable dishwasher can cause excessive pressures and torque that can cause damage to your faucet which will invalidate your warranty.

The most common place to find the model number is on the label of the box you purchased the faucet in. (We suggest you write this number on your warranty card for later use if you disguard the box). If you do not have the box or paperwork, try scrolling through our faucets found on this website for a visual identification. If you still cannot locate the model number then please call our customer service department at (888) 967-9951.

Due to the fact that Sayco/Briggs has various styles of cartridges available, please contact our customer service department at (888) 967-9951. Please be sure to have the cartridge in front of you ready to describe it to our representative.

The most common reason for low water pressure is the build up of debris in the water line or aerator. You may need to flush out your faucet. Step One. Flush the aerator by removing it and then cleaning any dirt from the screens that may be causing a blockage. Replace the aerator and test the faucet to see if pressure has been improved. If the pressure has not improved, try step two. Step Two. You can flush your faucet water lines by first shutting off your water supply at the stop. Remove the index button of the handle, screw, and handle. Remove the cartridge or stem and flush thoroughly with water by turning the stop on slowly. Replace the stem or cartridge in the faucet in the exact position you removed it from and replace the handle assembly. Turn the water supply back on. Turn the handle to the open position and see if your flow has improved. If this does not take care of the problem please contact our customer service department at (888) 976-9951.

Contact Technical Services toll free @ 800-888-4458 for china products, 866-523-1161 for steel. Pictures, proof of purchase and installation date may be required.

Ultra Tuff is a composite material consisting of a porcelain enameled finish on heavy gauge formed steel with a polyurethane elastomer backing. It yields a solid feel and sound, longer heat retention, lower noise level and resists front and rear impact damage.

Briggs products should be visually inspected before installation. Report any apparent damage to the distributor that furnished the tub before continuing installation. Do not install if damaged.

Extra care should be exercised during installation. Porcelain enamel is a glass surface and should be treated as such. Rough handling or dropped tools may cause damage. Abrasive and/or acidic cleaners will dull and/or scratch surface as well as void manufacturer warranty.

Briggs tubs are produced with a support pad and this should not be removed. To do so will void the warranty.

No. Ultra Tuff tubs do not have a pad.

Briggs tubs are produced with and without non-skid which is an anti-slip feature.

Chips are not covered under manufacturer warranty. The chips are a result of handling, shipping damage or installation damage.

The tub must have a level installation for proper drainage.

Enameled porcelain tubs are made from steel that is formed and porcelain coated. The metal structure has a 100% ground coat porcelain enamel coating to prevent rust. Rust spots found are caused by small metal particles that have become lodged in the slip resistant surface. Proper cleaning with a commercial cleaner such as Zudd or Barkeepers Friend can eliminate these spots. It may require repeated cleanings to dislodge these particles.

Contact your distributor or Technical Services at 866-523-1161 and we will gladly send you some clips.