Frequently Asked Questions - Bathtub Related
Contact Technical Services toll free @ 800-888-4458 for china products, 866-523-1161 for steel. Pictures, proof of purchase and installation date may be required.
Ultra Tuff is a composite material consisting of a porcelain enameled finish on heavy gauge formed steel with a polyurethane elastomer backing. It yields a solid feel and sound, longer heat retention, lower noise level and resists front and rear impact damage.
Briggs products should be visually inspected before installation. Report any apparent damage to the distributor that furnished the tub before continuing installation. Do not install if damaged.
Extra care should be exercised during installation. Porcelain enamel is a glass surface and should be treated as such. Rough handling or dropped tools may cause damage. Abrasive and/or acidic cleaners will dull and/or scratch surface as well as void manufacturer warranty.
Briggs tubs are produced with a support pad and this should not be removed. To do so will void the warranty.
No. Ultra Tuff tubs do not have a pad.
Briggs tubs are produced with and without non-skid which is an anti-slip feature.
Chips are not covered under manufacturer warranty. The chips are a result of handling, shipping damage or installation damage.
The tub must have a level installation for proper drainage.
Enameled porcelain tubs are made from steel that is formed and porcelain coated. The metal structure has a 100% ground coat porcelain enamel coating to prevent rust. Rust spots found are caused by small metal particles that have become lodged in the slip resistant surface. Proper cleaning with a commercial cleaner such as Zudd or Barkeepers Friend can eliminate these spots. It may require repeated cleanings to dislodge these particles.
Contact your distributor or Technical Services at 866-523-1161 and we will gladly send you some clips.
